To have a strategic advantage over competitors, companies have been encouraged to adopt customer-centric, value added processes and capabilities.  Firms allocate resources to train their employees in the necessary skills to build and maintain healthy relationships with their customers, yet little is understood on how investments in training impacts a firm?s performance.   The objective of […]

With the increasing popularity of digital assets such as cryptocurrencies, many financial technology (FinTech) systems have become safety critical. However, current FinTech system development approaches often lack the rigorous safety practices found in the aerospace, nuclear, automotive, and military industries. To address safety concerns of FinTech stakeholders (users, but also regulators and financial institutions), this […]

Detection of financial fraud is a priority for financial institutions. There are a variety of techniques and models that can be used to address the problem of financial fraud. However, as fraudsters are becoming more inventive and adaptive, they have been able to penetrate the conventional protective methods. This is one of the main reasons […]

Financial fraud is a serious issue that is taking place globally and causing considerable damage at great expense. Statistical analysis and machine learning tools can help financial institutions detect different types of fraud. In some cases however, mislabeling and the cost of classification may actually increase the volume of ‘false positives’ for supervised methods. As […]

Machine learning (ML) has recently achieved impressive success in many applications. As ML starts to penetrate into safety-critical domains, security/robustness concerns on ML systems have received lots of attention lately. Very surprisingly, recent work has shown that current ML models are vulnerable to adversarial attacks, e.g. by perturbing the input slightly ML models can be […]

This proposed study is an unprecedented attempt by a North American municipality to proactively identify and strengthen the components of its local value chain to inform a comprehensive strategy dedicated to growing opportunities in local advanced manufacturing, targeting increasingly interwoven value chains. Surrey has the space and existing capabilities to become an advanced manufacturing hub […]

The energy and extractives industries in Canada and abroad (e.g.) are facing challenges that impact negatively on a number of areas including efficiencies and environmental footprint. The objective of this project is to provide Rainmaker Global Business Development with the machine learning and probabilistic research needed to develop a Canadian Clean Technology online marketplace by […]

The purpose of this 20-week study is two-fold. First, assess two comprehensive self-care programs on employee and organizational outcomes. Second, explore the self-care phenomenon. A single financial services organization will participate in the study. Financial consultants will be randomly assigned by office location into three groups. Group #1 will attend a comprehensive self-care program called […]

Counting coins, with speed and accuracy, has been a challenging issue for banks and stores. People used to count coins manually before the arrival of coin counting machines. The process of counting coins manually is a very time consuming and tedious job. Moreover, mistakes are likely to occur due to various reasons such as fatigue, […]

Il arrive fréquemment que les consommateurs visitent un site web plusieurs fois avant d’y effectuer une transaction et que ces visites sur le site soit générées par différentes sources (publicité, médias sociaux, favoris, courriel). Cette situation occasionne un sérieux dilemme, celui de l’attribution du crédit de la conversion (i.e., transaction sur un site).  Doit-on l’associer […]

Natural disasters that are associated to the atmosphere (known as atmospheric perils) such as hurricanes, tornadoes and hail, flooding, drought, and wildfire, caused over $100 billion in damage throughout the world in 2015. Insurance companies often cannot afford to be responsible when such catastrophes occur, and so they purchase insurance to protect themselves (called reinsurance) […]

Counting coins, with speed and accuracy, has been a challenging issue for banks and stores. People used to count coins manually before the arrival of coin counting machines. The process of counting coins manually is a very time consuming and tedious job. Moreover, mistakes are likely to occur due to various reasons such as fatigue, […]